Version: v1.0 — Effective Nov 2025
Client Service Agreement (Bookings)
By booking with Crest Cleaning Company LLC (“Crest”), you agree to these service terms for residential and vacation-rental cleanings in Tampa Bay. We may refuse unsafe or out-of-scope work (e.g., mold, biohazards).
Pricing & Payment
- Valid card required. Crest may place a pre-authorization hold before service and charge the card off-session after completion or for fees below.
- Payment is due on completion unless otherwise stated in writing.
- Failed payment/returned check fee: $25.
Rescheduling, Cancellations, Lockouts & Waiting Time
- Reschedule < 24h: $35 administrative fee.
- Cancel < 24h but > 6h: 50% of quoted service (minimum $75).
- ≤ 6h / Lockout / Not service-ready at arrival: 75% of quoted service (minimum $100).
- Waiting time: 15-minute grace, then $25 per 15-minute block (max 45 minutes; then counted as No-Access).
Crest may waive fees for documented emergencies or severe weather at its discretion.
Access & Arrival Window
Provide access via key, lockbox code, smart lock, or meeting our cleaner during the arrival window.
Arrival Window (by access method): If we hold a key/code, arrival may occur anytime 8:00am–6:00pm. If we’re meeting you, we provide a 2-hour window within 8:00am–6:00pm. Exact times are not guaranteed due to routing and prior jobs.
Home Preparation & Recurring Plans
- Areas must be reasonably uncluttered and service-ready.
- Heavy-Soil / First-Time Authorization: If conditions exceed the booked scope, we will request authorization to extend time and adjust price before proceeding. If authorization is declined, we will complete only the originally booked scope.
- Recurring Discount Clawback: If a recurring plan is cancelled after one visit, that visit may be repriced at our one-time rate.
Satisfaction / Re-Clean
If something was missed, email info@crestcleaningco.com with photos within 48 hours. We will return to address missed checklist items at no charge. Refunds are not provided where a re-clean is available.
Damage/Breakage
Report any damage within 24 hours with photos. We may repair/replace with comparable items; ordinary wear and pre-existing conditions are excluded. Examples of exclusions include loose fixtures, hairline cracks, aged/fragile items, and outcomes from client-requested products.
Supplies & Safety
We use professional-grade supplies. If you have special products or surfaces, tell us in advance. We avoid bleach unless you request it in writing (client-requested products at client risk).
Client-Supplied Products (At Your Risk): If you request specific cleaning products, we will use them at your risk and are not responsible for outcomes inconsistent with manufacturer guidance or undisclosed surface conditions.
Firearms: Please secure or remove firearms from service areas before our arrival. Our team will not touch or move firearms.
Extension Reach & Lifting Limits: We reach high areas with extension tools where safe; we do not use ladders over two steps or move items over 25 lbs.
Pets
Please secure pets. We treat pets with care but are not responsible for escapes.
Service Limits
- No ladders over two steps without prior approval; no moving items > 25 lbs.
- No cleaning of human/animal waste, blood, or other biohazards. HVAC “living space” only. No hauling debris/furniture.
- Post-construction cleans require site free of contractors/tools; dust may resettle after we leave; a follow-up visit may be required and will be billed separately.
Respectful Work Environment
We maintain a safe, respectful workplace for clients and cleaners alike.
Consequence: If harassment, discrimination, or unsafe conditions occur, we may stop work and treat the visit as No-Access under the fee schedule.
Photos & Cameras
Before/after photos may be taken for quality control and training; images will not include personal identifiers. You may opt out by emailing info@crestcleaningco.com before service.
Tips
100% of tips go to your cleaner.
Non-Solicitation
Client agrees not to hire Crest’s contractors directly for 12 months after the last service. If breached, Client agrees to pay $1,000 or 20% of the first 12 months of services with that cleaner, whichever is greater.
Disputes & Changes
Florida law governs. Any dispute will be resolved by binding arbitration in Hillsborough County, FL on an individual basis; no class/collective actions. Crest may update these terms with notice via this page and/or email; continued bookings constitute acceptance.
Card Authorization
I authorize Crest Cleaning Company LLC to place a pre-authorization hold and to charge my card for the final service amount and applicable reschedule/cancellation/lockout/waiting-time fees per these Terms & Conditions. 100% of tips go to the cleaner.
SMS Messaging
By booking, you consent to receive operational SMS reminders/updates. Reply STOP to opt out, HELP for help. Message/data rates may apply. We do not sell or trade your phone number. See our Privacy Policy.
Marketing SMS (Optional): You may opt-in to receive promotional SMS by checking a separate box during booking or telling an agent. Message frequency may vary. Reply STOP to opt out, HELP for help. Msg/data rates may apply. We do not sell or trade your phone number.
Website Terms of Use
Use of this website is at your own risk; content is provided “as-is.” You may link to our homepage fairly and lawfully without implying endorsement. Do not reproduce our content or frame our pages without consent. See our Privacy Policy for data practices.
Website Liability: Site content is provided “as-is” without warranties; we are not liable for indirect or consequential damages arising from use of the site.
Questions? info@crestcleaningco.com