Privacy Policy

Effective date: November 2025

This Privacy Policy explains how Crest Cleaning Company LLC (“Crest,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, book services, communicate with us, or otherwise interact with us (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1) Information We Collect

We collect information in three ways: (a) directly from you, (b) automatically through the site/app, and (c) from service providers or partners.

A. Information you provide

Contact & booking details (name, email, phone, addresses, access instructions).
Payment info (handled by our payment processor, e.g., Stripe; we do not store full card numbers).
Service preferences & notes (home details, special products/surfaces, preferred times).
Communications (emails, SMS messages, calls, support requests, reviews).

B. Information collected automatically

Device & usage data (IP address, browser type, device identifiers, pages viewed, time on page, referring/exit pages).
Cookies and pixels (for functionality, analytics, and advertising).
Approximate location (derived from IP address).

C. Information from service providers/partners

Booking & CRM platforms (e.g., BookingKoala) for scheduling and customer communication.
Payment processors (e.g., Stripe) for payments, fraud prevention, and charge dispute data.
Analytics/ads vendors (e.g., Google Analytics, Google Ads, Meta) for site performance and advertising measurement.

2) How We Use Information

Provide services (process bookings, schedule routes, complete cleanings, take payment, send confirmations/reminders).
Customer support (answer questions, resolve issues, re-cleans/claims processing).
Improve our Services (testing, research, analytics, quality assurance).
Personalize content and offers, including marketing where permitted.
Security & fraud prevention (detect, investigate, and prevent misuse).
Legal compliance and to protect our rights or the rights of others.

3) Cookies, Analytics & Ads

We and our partners use cookies, pixels, and similar technologies to operate the site, understand usage, and show relevant ads.

Analytics: We use Google Analytics. You can opt out with the GA Opt-out Add-on.
Advertising: We may use platforms (e.g., Google Ads, Meta) for measurement and retargeting. You can manage ads settings in your Google and Meta accounts and via industry tools like NAI or DAA.

Your browser settings may let you block cookies. If you disable cookies, some features may not work.

4) SMS & Email Communications

By booking or creating an account, you may receive operational messages (e.g., confirmations, reminders, service updates). Message/data rates may apply. To stop SMS, reply STOP; for help, reply HELP. You can unsubscribe from marketing emails using the link in any email. We do not sell or trade your phone number.

5) How We Share Information

We do not sell your personal information. We may share information as follows:

Service providers that help us run the business (booking platforms, payment processors, analytics, email/SMS delivery, web hosting).
Business transfers (merger, acquisition, financing, or sale of assets).
Legal requirements (to comply with law, enforce our terms, or protect rights/safety).
With you